Food Handlers play a crucial role in ensuring food safety and preventing foodborne illnesses. A key part of their training often involves obtaining ServSafe certification, which demonstrates knowledge of safe food handling practices. Understanding the return policies associated with ServSafe materials is important for both individuals and businesses investing in this training. ServSafe offers a variety of resources, including study guides, online courses, and exams, to help food handlers prepare for certification.
Before returning any ServSafe materials, it’s essential to contact the National Restaurant Association Service Center to obtain a Return Authorization (RA) number. This number is required for processing returns and ensures efficient handling of your request. The service center can be reached by phone at 800-765-2122 ext. 6703 or 312-715-1010 ext. 6703, Monday through Friday, between 8:00 am and 6:30 pm Central Standard Time. Clearly displaying the RA number on the outside of all return packages is crucial for proper identification and processing.
It’s important to note that certain ServSafe products are non-returnable. Online purchases, including online courses and exams, are generally final due to their digital nature. This policy reflects the immediate access granted to online materials upon purchase. Custom materials, tailored to specific needs, are also non-returnable. Understanding these exceptions can save time and prevent unnecessary return attempts.
All returns must be initiated within 30 days of the invoice date. This timeframe ensures that returned materials are still relevant and in suitable condition for resale. Products must be returned in their original, resalable condition. This means that any packaging should be intact and undamaged, and items like CDs and DVDs must remain unopened. Damaged returns may be sent back to the customer at their expense, without a refund being issued. Proper packaging is essential to protect returned materials during shipping.
When returning ServSafe materials, include a copy of the original invoice or packing slip with the shipment. This documentation helps verify the purchase and expedite the return process. If returning multiple boxes, clearly label each box with its corresponding number in the sequence (e.g., 1 of 3, 2 of 3). Using the original packaging, if possible, further protects the materials and ensures they arrive in good condition.
The designated return address provided by the Service Center must be used to avoid processing delays and potential fees. Returns sent to incorrect addresses may incur a $25 processing fee. To ensure the safe arrival of your return, utilize a traceable shipping method such as FedEx, UPS, or insured mail. This allows you to track the shipment and provides proof of delivery, protecting you against potential loss or misplacement. While the National Restaurant Association strives for accurate fulfillment, call tags for return shipping are typically only issued for errors on their part.
Food handler certification, often achieved through ServSafe training, is a cornerstone of responsible food service. By adhering to the return policies outlined by the National Restaurant Association, food handlers and establishments can ensure a smooth and efficient process for managing their training materials. Understanding these guidelines contributes to a professional and compliant approach to food safety training.
