A recent customer shared their experience using the Food Lion To Go pickup service, highlighting both positive aspects and areas needing improvement. The customer was thrilled that their local Food Lion, already a favorite, now offered grocery pickup. After placing an order and selecting a pickup time, they received notifications about delays and the start of their shopping process. While appreciating the updates, the actual pickup time was approximately 40 minutes outside the designated window, disrupting the customer’s schedule. Communication issues also arose upon arrival, as the designated phone number for pickup notification malfunctioned. Customer service eventually facilitated the grocery retrieval, but only after a 10-minute wait. Despite these challenges, the customer praised the quality of the produce and the included “welcome” bag. Optimistic about future improvements, they plan to try the service again in a few months.
The customer also provided valuable feedback on the Food Lion To Go app. They suggested integrating order status tracking directly within the app, rather than redirecting to a less reliable Safari browser experience. Additionally, they recommended implementing an “I’m here” button, similar to Walmart’s system, to streamline the pickup notification process and eliminate the need for phone calls. Overall, the app’s ease of use received positive feedback. The developer responded by thanking the customer for their feedback and acknowledging its value.
