Knowing your Food Stamp Account Balance is crucial for managing your grocery budget. This article provides information on accessing your balance, understanding EBT theft claims, and protecting your benefits.
How to Check Your Food Stamp Balance
You can check your food stamp, or Supplemental Nutrition Assistance Program (SNAP), balance through several convenient methods:
Online Portal
The Illinois Link Card Website (ebtEDGE.com) provides 24/7 access to your account. You can log in using the credentials provided in your Summer EBT Approval Letter or by using the Head of Household’s Social Security Number and date of birth. Alternatively, you can use your child’s Social Security Number and date of birth.
Mobile App
Download the free ebtEDGE mobile app, available for both Android and Apple devices. This app allows you to check your food stamp account balance anytime, anywhere.
Customer Service Hotline
Call the customer service hotline at 1-800-678-LINK (5465) to request your current food stamp account balance.
Understanding EBT Theft Claims
While the American Relief Act of 2025 prevents replacement of stolen SNAP benefits occurring after December 20, 2024, you can still file a claim for benefits stolen on or before December 20, 2024. Claims must be filed within 30 days of the theft. You can find more information and file a claim on the designated website.
Protecting Your Food Stamp Benefits
Protecting your food stamp benefits is essential. Here are some key steps to ensure your account security:
Multi-Factor Authentication
ebtEDGE utilizes Multi-Factor Authentication for enhanced security. Set up this feature to add an extra layer of protection to your account. Refer to the ebtEDGE Multi-Factor Authentication setup instructions for guidance.
Safeguarding Your Information
The Illinois Department of Human Services will never request your personal information, Link card number, or PIN via phone or text. Only use official channels—the customer service number, website, or mobile app—to access your account. Be wary of phishing scams.
Utilizing Account Features
Take advantage of security features offered by ebtEDGE:
- Freeze and Unfreeze Your Card: Temporarily disable your card if lost or stolen.
- Change Your PIN Regularly: Change your PIN monthly, especially before your benefit issuance date.
- Block Transactions: Restrict out-of-state and internet transactions to minimize unauthorized use.
- Keep Information Confidential: Never share your PIN or card with others.
Conclusion
Managing your food stamp account balance is simplified with various access methods. Understanding EBT theft claim policies and utilizing security features are crucial for protecting your benefits. Remember to use official channels for accessing your account and report any suspicious activity immediately.
